Design for change

We help communities and organisations find solutions to unmet needs.

Find out how

User-centred research

Our design process puts the service user first and will help you to understand user needs and experiences.

  • Think about problems differently.
  • Explore issues from different perspectives.
  • Examine existing research and services.

“In working with Made Open, we have developed momentum with a fantastic network of talent that represents a great foundation fot the next phase of the Design Out Drowning programme."

Will Roberts, Innovation Manager, RNLI



We can help you encourage people and partners to share their insights, opinions and ideas for change.

  • Discover latent issues that often go unmentioned.
  • Understand user experiences and 'pain points'.
  • Inspire people to come forward.

“With insufficient finances to meet the growing demand for housing services and adaptations, we wanted to explore innovative approaches to make homes safer for the elderly. Made Open helped us to understand the experiences of older people who had fallen. They prototypes a number of new service concepts and did a great job of engaging stakeholders and the wider community in the design process."

Amanda Pujol, Business Manager, Teignbridge Council Housing



We can help you move ideas from concept towards a detailed view of the customer experience.

  • Prototype new ideas with end users.
  • Explore efficient solutions that meet people's needs.
  • Create service blueprints for future interactions.

"Insert Age UK Cornwall testimonial."


Design and communications

We can design and deliver a range of communication services to suit the needs and budgets of your organisation.

  • Create campaigns to engage target groups.
  • Create new means of dialogue and engagement.
  • Explain complex information simply.

"Insert Monmouthshire testimonial."


Digital design

We can help you create truly customer-centric services and communications through digital media.

  • Design and deliver new online services.
  • Engage audiences through film and social media.
  • Create visual narratives that bring stories to life.

“It was important that our app was co-produced with the people who would be using it. From the very first day, Made Open worked alongside the adults with learning disabilities to ensure the app met their needs. They involved the 'Got IT' team in the design and development of CVT Connect right the way through."

Phil Gibson, Project Manager, Camphill Village Trust


Please sign in or register

Search activities

Search activities   |   Search members

Advanced search

Search members

Search activities   |   Search members   |  

Advanced search

Search project teams

Search activities   |   Search members   |   Search project teams

Search guide pages

Search activities   |   Search members   |   Search guide pages

Advanced search

Search Test Platform